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Terms and Conditions

Sales and Delivery

Once you have completed your purchase, the order confirmation and experience ticket will be sent electronically to the email address you provided when ordering.

If you do not receive the email, we recommend that you first check your folder for junk mail or promotions. If you still do not find it, feel free to contact us and we will help you.

Responsibility for the experience ticket passes to you as a consumer at the time the ticket is delivered to your email address. You should therefore check as soon as possible that the content matches your order and order confirmation.

Prices and VAT

All prices at Lerwerk are quoted in Danish kroner (DKK) and are inclusive of VAT unless otherwise stated.

Certain experiences, depending on their content and nature, may be exempt from VAT under the applicable rules of the VAT Act.

Experience Gift Card

Lerwerks gift cards are amount gift cards and can be used as a means of payment on the platform.

  • Gift cards cannot be combined and must be used individually
  • Discount codes cannot be used when purchasing gift cards

If these conditions are not complied with, we reserve the right to cancel the order.

Price and printing errors

We reserve the right to price, typographical and typographical errors on our website, social media, newsletters and other communication channels. In the event of material and/or obvious errors, we reserve the right to cancel the order.

Cancellation Policy

If you choose to cancel:

  • More than 2 hours before the experience:

As a rule, you can rebook by contacting the experience manager directly.

  • Less than 2 hours before the experience:

The experience cannot be rebooked or refunded. The experiences often involve preparations and expenses that cannot be canceled.

Contact details can be found on your booking confirmation. As a rule, you are welcome to hand over your ticket to someone else.

If the experience manager cancels:

Should an experience be cancelled due to unforeseen events (e.g. illness), you will be contacted via email.

In case of cancellation due to too few enrollees, scheduling errors or the like, the cancellation must be made no later than 5 days before the start of the experience. Alternative dates will be offered in all cases. If this is not possible, you are entitled to a full refund.

Payment and Security

Lerwerk uses SSL encryption through our software provider Durable. This means that your payment information is processed securely and encrypted.

When paying by credit card, you are protected against misuse and have the opportunity to object via your bank. You are not liable for abuse in online stores that use SSL encryption.

Liability & Insurance

Participation in experiences offered through Lerwerk is at your own risk, unless expressly stated otherwise for the individual experience.

It is the customer's responsibility to ensure that he/she is physically and healthily fit to participate in the experience, as well as to follow any instructions, safety instructions and dress, equipment and behaviour requirements that the experience manager may set before and during the experience.

Lerwerk disseminates experiences provided by independent experience managers and cannot be held liable for personal injury, damage to property, loss or accidents that may occur in connection with participation in an experience, unless otherwise required by mandatory legislation.

We recommend that the customer is covered by relevant private insurance, including accident or liability insurance, which covers participation in the experience.

Requirements on arrival

Please arrive at least 5 minutes before the start time of the experience and be able to present a valid ticket or booking confirmation.

Personal Information

When you shop at Lerwerk, we record your personal data for the purpose of delivering your order and providing customer service.

We collect the following information:

  • Name
  • Address
  • E-mail address
  • Phone number

The telephone number is used exclusively in connection with delivery, service and any unforeseen events.

Personal data is stored in accordance with applicable law. Information is usually deleted 30 days after the experience, however, the name and address are kept for up to 5 years according to the Accounting Act.

Information is not disclosed or sold to third parties and we do not record sensitive personal data.

You have the right to access, rectification or deletion of your information at any time in accordance with data protection legislation. Enquiries are directed to Lerwerk by email.

Cookies

Lerwerk uses cookies to optimize the user experience and the functionality of the website. You can delete or block cookies at any time via your browser settings.

The website displays an overview table of cookies used with information about the purpose and duration.